Terms & Conditions

Terms & Conditions

About The KW Express Store

The KW Express Store offers real estate marketing products and services, including Apparel for both Men and Women, Options on Caps and also Capper, Promotional Products, Rhinestones, Gift Items and more new items in the near future.

Neither Keller Williams Realty, Inc. nor its affiliated companies warrant any product or service delivered under this program. All products and services are provided by KW Express Store.

All orders will process within 24hrs. Orders will ship within 3-5 days. Please allow two extra days for all custom logos. 

Some items may take longer due to availability and we will contact you in regards to any delays in shipping your order.

Contacting the KW Express Store

Phone: 281-356-2386
Email: sue@kwexpressstore.com
Hours of Operation: Monday – Friday, 8:00 a.m. - 5:00 p.m. CST.

Personalized/Custom Printed Items Policy

The KW Express Store offers numerous items that can be customized with your logo, name, or other details.

When placing an order for a personalized or custom order, please ensure that the item can be customized and complete all necessary fields. Customers will be prompted to upload their custom logo.

    1. Size
    2. Color
    3. Personalized name
    4. MC Logo- (Market Center Logo)

PLEASE NOTE--added fee of $5.00 is not filled in for each item it will not be processed until fee is paid.

It is the customer’s absolute responsibility to ensure the correct spelling of personalized name content, size and color and upload Custom MC (Market Center) logo.

Privacy Policy

The KW Express Store aims to provide a convenient, private and informative shopping experience for our customers to purchase products, accessible 24/7. Our online store offers an easy and convenient method of ordering Keller Williams Reality Corporate Apparel and other items online.

KWExpressstore.com wants each customer to have a safe and pleasant visit.

Therefore, we have established the following terms and conditions to set the expectations of each party.

This privacy policy discloses the privacy practices for kwexpressstore.com and applies solely to information collected by this web site.

Customer Data Collection Policy

Specific activities of the KWExpressstore.com require users to provide contact information (such as their name, shipping information and email address). This information is only to contact website visitors and customers when necessary regarding orders and regarding sales, new products or services.

Communication Opt-Out

Anyone subscribed as a customer of the Kwexpressstore.com website or as a general user, may opt-out at any time by following the unsubscribe instructions found on the bottom of any email from the KWExpressstore.com emails or send an email to sue@kwexpressstore.com.

KWExpressstore.com DOES NOT and will NEVER sell customer or website visitor information to any 3rd party.

KW Express Store Privacy Agreement

Upon using this website, users agree not to reproduce, duplicate, copy, sell, resell or exploit for any commercial purposes, any portion of the site, use of the site, or access to the site. Users agree not to access the site by any means other than through the interface that is provided by the KW Express Store for use in accessing the site.

Website/Browser Cookies

Many websites on the internet use "cookies" to store user names and passwords, including KWExpressstore.com. These cookies may allow us to store and retrieve login information through a user's browser. Cookies by themselves cannot be used to find out the identity of any user. KWExpressstore.com only stores information provided voluntarily, but this information is not personally identifiable. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites.

If for some reason you would rather not take advantage of the benefits made possible with cookies, most browsers allow you to reject cookies or to choose which cookies to accept.

KW Express Store User Account Policy

In consideration of customers’ use of the site, users agree to:

Provide true, accurate, current and complete information as prompted by the registration form and maintain and promptly update the registration information to keep it true, accurate, current and complete.

Users are responsible for maintaining the confidentiality of passwords and registration and are fully responsible for all activities that occur under password and registration.

If a user provides any information that is untrue, inaccurate, not current or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, we may suspend or terminate user registration and it could delay the processing and shipment of orders.

Payment Methods

The KW Express Store accepts all major credit cards including Visa and MasterCard. There is no surcharge for Visa or MasterCard transactions.

Customers’ must provide your exact billing address and telephone number – the address and phone number on file of the credit card bank. PO Box are not acceptable with FedEx or UPS.

Customer credit cards will be billed as soon as an order is placed. This is done to protect the security of credit card details, as we do not store customer card details.

Incorrect information may cause a delay in processing orders.

Returning Items Policy

KW Express Store will accept non-personalized item(s) for return if requested within 5 days of customer receipt for refund. Item(s) returned after 5 days and up to 15 days will receive site credit. Taxes and/or freight will not be refunded.

All Returns must include a RETURN AUTHORIZATION (RA) number. Please call customer service at 281-356-2386 or email customer service (sue@kwexpressstore.com) for an RA number prior to returning any items.

Items received without an RA Number will not be eligible for refund and will not be processed until we receive a written request for refund.

Returns resulting in a verifiable manufacturer’s defect or a production error from the KWExpressstore.com will be accepted but still you need to follow the proper return procedure.

Refunds may take 7-14 business days to process. Refunds will be in the form of a check.

Returns after 15 days will not be accepted. 

KW Standard logo only items will be accepted for return.

No returns on North Face Products.

No personalized item(s) with personal name or Market Center logo will be accepted for return unless it contains a production error by KW Express Store.

All Pre-Orders are special ordered and can not and will not be Returned or Refunded under any circumstances. ALL SALES ARE FINAL

Exchange Policy

All Exchanges must include a RETURN AUTHORIZATION (RA) number. Please call customer service at 281-356-2386 or email customer service

All Exchanges must include a RETURN AUTHORIZATION (RA) number. Please call customer service at 281-356-2386 or email customer service (sue@kwexpressstore.com) for an RA number prior to returning any items. Items received without an RA Number will not be eligible for refund and will not be processed until we receive a written request for refund.

KW Express Store will accept non-personalized item(s) for exchange if requested within 15 days of customer receipt for refund. Item(s) returned after 15 days and up to 30 days will receive site credit. Returns after 30 days will not be accepted. KW Express Store Requests for Re-printing must be made within 30 days of customer receipt.

The customer is responsible for the shipping charges back to KW Express Store and for the shipping charges back to the customer.

Exchanges resulting in a verifiable manufacturer’s defect or a production error from the KWExpressstore.com will be accepted but still need to follow the proper exchange procedure.

No personalized item(s) will be accepted for exchange unless it contains a production error by KW Express Store.

Cancellation Policy

A $25.00 cancellation fee will be assessed for all cancelled orders per item. An order is considered "placed" or "live" as soon as you receive your confirmation and order number.

By entering in your credit card information and submitting your order, you are agreeing to this policy.

Any orders that are returned in full will fall under the cancellation policy and be charged half price per item for the return. Taxes and freight charges are not refundable.

All Pre-Orders are special ordered and can not and will not be Returned or Refunded under any circumstances.

Shipping Policy

Orders are generally filled within 2-4 days, with the exception of items that start with KW-AB--- and custom production, which may take up to 7-10 days. Please note that orders will ship complete unless we contact you due to stock issues or delays. Tracking information will be updated once the order is produced, fulfilled and shipped.

Orders placed by 12:00 pm. EST and in stock will ship next-day unless otherwise communicated.

Shipping & Handling Charges Policies

Orders are generally filled within 2-4 working days, with some exception and custom production, which may take up to 5-7 days or longer. Please note that orders will ship complete unless we contact you due to stock issues or delays.

Shipping & Handling costs are set by our respective shipping providers (FedEx, UPS, USPS) and the chosen shipment method (next day, 2-day, 3-day, ground).

To determine estimated shipping prices, please proceed to the checkout screen. After entering all necessary contact and shipping information, you will find all available shipping options with prices next to each. If you feel the amount for shipping is excessive, please call 281-356-2386 and we’ll check it for you.

*Orders shipping to a commercial address is always less expensive than
 shipping to a residential address.*

Tracking information will be updated once the order is produced, fulfilled and shipped.